The Illawarra Forum is the peak body working for community services and organisations in the Illawarra and the Shoalhaven. It supports community organisations, promotes expertise and innovation, fosters industry development and pursues social justice in the region. Its membership consists of organisations and individuals that provide community services.

Latest News

Have your say: NGO Benchmarking Tool Copy

September 19, 2017
Time is running out to participate in stage one of the NGO benchmarking model before it closes on 1 October 2017. It is important that as many NGOs as possible trial the tool and give feedback. You can register here to complete the online self-assessment. The NGO Benchmarking Model is a self-assessment tool that NGOs self-assess against ten capabilities to determine how customer-centric their organisation is in relation to other providers. According to the Department, participation in stage one means your organisation will: Benefit from the insights gained through the self-assessment process - they’ve heard from NGOs that they are using this information to guide their strategic plans and professional development programs. Access the resource library – it includes resources on customer-centric service delivery, governance, outcomes measurement etc. Be eligible to attend free training in October 2017 focussed on commissioning for outcomes, outcomes measurement or design thinking. Provide feedback on how your organisation, and [...]
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Local Partnership Projects

September 19, 2017
Local Partnership Projects The Tenant Participation Resource Service is launching a new project to assist organisations supporting social housing tenants and applicants on the social housing waiting list. Local Partnership Projects provides resourcing and support to community groups and organisations for small initiatives that address the needs of this target group; supporting them to become engaged in their communities; and increasing their skills and resources to participate in community life. Projects could include community engagement events, skills training or providing volunteering opportunities. Applying for funding through the Local Partnerships Projects is a very simple 3 step process. Simply submit a project idea on our 2 page form then complete your project and then tell us how it went. Feel free to contact TPRS to discuss possible projects or for more information click here.
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Upcoming Training & Events

NDIS Special Briefing with the NDS

09/10/2017
Special briefing for board members of disability service providers This special briefing is for board members of disability service providers in the Illawarra-Shoalhaven district. Includes canapés, drinks at own expense. The NDIS is fundamentally changing the nature of disability service provision, and poses challenges to disability service providers and their Boards of Directors/Management Committees. This special three-hour briefing aims to give board members the latest information to assist and leading your organisation. The briefing will cover: -       Pricing and financial sustainability How are providers coping with maximum prices set by the NDIA? What advocacy is occurring in relation to those prices? What are the implications for organisational strategy and financial sustainability? -       Workforce and workforce innovation What workforce will be required? What are the challenges in recruitment and deployment? What are the implications for organisational strategy of likely workforce shortages? What lessons can we learn from workforce and organisational innovation occurring in Australia and overseas? -       NDIS Quality and Safeguarding Framework - overview and implications for directors What is the new Framework? What is safeguarding and why is it receiving so much attention? Given the potential for financial penalties imposed on board members and executives, as well as on organisations, what can individual board members and executives do to protect themselves and their organisations? You will hear from National Disability Services about the latest developments in each area. The workshop will allow ample opportunity for questions and discussion, as well as for networking with your peers in other organisations. CAN’T MAKE IT? If you are unable to attend your nominated course a substitute for your place is welcome to attend. The full training fee will be charged if you or someone in your place does not attend the session and we have not been given notice as specified below. REFUNDS: If the registered participant is unable to attend a minimum of 3 days’ notice is required to receive a full refund. If the registered participant provides less than 3 days’ notice a refund of 50% of course cost will be refunded. If the course is cancelled, a full refund will be paid in full. CATERING: Please advise us at time of booking of any specific dietary requirements. TRAINING REQUIREMENTS: Please advise us at time of booking if you have any specific training needs e.g. for visual, hearing or mobility impairments. DON'T HAVE A CREDIT CARD? Use the Promotional Code INVOICEME for Bank Transfer payment.           
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Customer Service in the NDIS Landscape

26/10/2017
In the NDIS consumer driven market, customer serviceskills are now an essential requirement for frontline staff, administration, reception and team leaders. At the end of the training you will: Know the importance of customer service Know who your customers are and how to communicate effectively with them Understand quality customer service Become proficient in the soft skills of customer service Adam Holstein from Macarthur Disability Service will be your facillitator. Adam has worked for more than 16 years in the community sector. In that time he has held a number of roles including Youth Worker at a drop-in service, Case Manager for ADHC, Job Support Officer, Employer Engagement Officer as well as Senior Support Worker and Team Leader in Day programs. His qualifications   include a Bachelor of Social Science (Youth Work), Diploma of Disability, Cert IV Training & Assessment and Cert IV Frontline Management. Morning tea, lunch and afternoon tea will be provided. CAN’T MAKE IT? If you are unable to attend your nominated course a substitute for your place is welcome to attend. The full training fee will be charged if you or someone in your place does not attend the session and we have not been given notice as specified below. REFUNDS: If the registered participant is unable to attend a minimum of 3 days’ notice is required to receive a full refund. If the registered participant provides less than 3 days’ notice a refund of 50% of course cost will be refunded. If the course is cancelled, a full refund will be paid in full. CATERING: Please advise us at time of booking of any specific dietary requirements. TRAINING REQUIREMENTS: Please advise us at time of booking if you have any specific training needs e.g. for visual, hearing or mobility impairments. DON'T HAVE A CREDIT CARD? Use the Promotional Code INVOICEME for Bank Transfer payment.           
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