Training & Events

 

Illawarra Forum runs a wide variety of training and events to support professional development needs of the community services industry. If you have a training requirement for you staff that you can’t see here, have a look at our tailored training page. We can tailor training session specifically for you.

Illawarra Forum members receive a discount of all training and events provided by Illawarra Forum.

Click here for the Training Calendar Publication.

 

NDIS Special Briefing with the NDS

09/10/2017
Special briefing for board members of disability service providers This special briefing is for board members of disability service providers in the Illawarra-Shoalhaven district. Includes canapés, drinks at own expense. The NDIS is fundamentally changing the nature of disability service provision, and poses challenges to disability service providers and their Boards of Directors/Management Committees. This special three-hour briefing aims to give board members the latest information to assist and leading your organisation. The briefing will cover: -       Pricing and financial sustainability How are providers coping with maximum prices set by the NDIA? What advocacy is occurring in relation to those prices? What are the implications for organisational strategy and financial sustainability? -       Workforce and workforce innovation What workforce will be required? What are the challenges in recruitment and deployment? What are the implications for organisational strategy of likely workforce shortages? What lessons can we learn from workforce and organisational innovation occurring in Australia and overseas? -       NDIS Quality and Safeguarding Framework - overview and implications for directors What is the new Framework? What is safeguarding and why is it receiving so much attention? Given the potential for financial penalties imposed on board members and executives, as well as on organisations, what can individual board members and executives do to protect themselves and their organisations? You will hear from National Disability Services about the latest developments in each area. The workshop will allow ample opportunity for questions and discussion, as well as for networking with your peers in other organisations. CAN’T MAKE IT? If you are unable to attend your nominated course a substitute for your place is welcome to attend. The full training fee will be charged if you or someone in your place does not attend the session and we have not been given notice as specified below. REFUNDS: If the registered participant is unable to attend a minimum of 3 days’ notice is required to receive a full refund. If the registered participant provides less than 3 days’ notice a refund of 50% of course cost will be refunded. If the course is cancelled, a full refund will be paid in full. CATERING: Please advise us at time of booking of any specific dietary requirements. TRAINING REQUIREMENTS: Please advise us at time of booking if you have any specific training needs e.g. for visual, hearing or mobility impairments. DON'T HAVE A CREDIT CARD? Use the Promotional Code INVOICEME for Bank Transfer payment.           
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Customer Service in the NDIS Landscape

26/10/2017
In the NDIS consumer driven market, customer serviceskills are now an essential requirement for frontline staff, administration, reception and team leaders. At the end of the training you will: Know the importance of customer service Know who your customers are and how to communicate effectively with them Understand quality customer service Become proficient in the soft skills of customer service Adam Holstein from Macarthur Disability Service will be your facillitator. Adam has worked for more than 16 years in the community sector. In that time he has held a number of roles including Youth Worker at a drop-in service, Case Manager for ADHC, Job Support Officer, Employer Engagement Officer as well as Senior Support Worker and Team Leader in Day programs. His qualifications   include a Bachelor of Social Science (Youth Work), Diploma of Disability, Cert IV Training & Assessment and Cert IV Frontline Management. Morning tea, lunch and afternoon tea will be provided. CAN’T MAKE IT? If you are unable to attend your nominated course a substitute for your place is welcome to attend. The full training fee will be charged if you or someone in your place does not attend the session and we have not been given notice as specified below. REFUNDS: If the registered participant is unable to attend a minimum of 3 days’ notice is required to receive a full refund. If the registered participant provides less than 3 days’ notice a refund of 50% of course cost will be refunded. If the course is cancelled, a full refund will be paid in full. CATERING: Please advise us at time of booking of any specific dietary requirements. TRAINING REQUIREMENTS: Please advise us at time of booking if you have any specific training needs e.g. for visual, hearing or mobility impairments. DON'T HAVE A CREDIT CARD? Use the Promotional Code INVOICEME for Bank Transfer payment.           
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Fabulous Finances - Finance for Board Members @ Ulladulla

08/11/2017
Did you know that the not-for-profit sector has the highest rate of fraud of any industry? One of the most important elements of governance is to ensure a full understanding of their financial position, and effectively manage the risks related to finance. This session will provide board members with the skills to read financial reports, assist with budgeting, and ensure key risk and fraud prevention policies are in place. Bring along examples of of your organisation's financial reports. At the end of the training you will: • Develop skills in reading financial statements. • Understand key financial ratios. • Be able to develop budgets. • Understand and reduce financial risk and fraud. Your facilitator will be Sarah Wilson - Operations Manager at the Illawarra Forum Sarah has over 14 years working in the social enterprise and community services sectors both in the UK and Australia. This work has spanned vocational training, neighbourhood centres, employment services and business support services. Sarah has also served on a number of not for profit boards.Her expertise is, in particular working in and with small to medium NGO’s to become more effective and efficient in the work they do and with the communities they serve. Sarah holds a degree in Accounting and Management and is currently undertaking the Leadership Illawarra Program. Morning tea will be provided.  CAN’T MAKE IT? If you are unable to attend your nominated course a substitute for your place is welcome to attend. The full training fee will be charged if you or someone in your place does not attend the session and we have not been given notice as specified below. REFUNDS: If the registered participant is unable to attend a minimum of 3 days’ notice is required to receive a full refund. If the registered participant provides less than 3 days’ notice a refund of 50% of course cost will be refunded. If the course is cancelled, a full refund will be paid in full. CATERING: Please advise us at time of booking of any specific dietary requirements. TRAINING REQUIREMENTS: Please advise us at time of booking if you have any specific training needs e.g. for visual, hearing or mobility impairments. DON'T HAVE A CREDIT CARD? Use the Promotional Code INVOICEME for Bank Transfer payment.           
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Good Governance - Training Session @ Nowra

23/11/2017
This training provides a great foundation for understanding a board's role and responsibilities under the NSW Associations Incorpoation Act 2009. At the end of the trining you will: Understand your legal and financial responsibilities Learn about your role on the board in your organisation Explore areas of conflict Develop skills in creating a more effective and efficient board Sarah Gadd is the Policy and Projects Officer – Workforce Development at the Illawarra Forum. She comes to the forum with over 10 years’ experience in community services. The first half of her career as a youth worker with young people in a range of areas including accommodation and case management. The second half working in policy and strategic roles in education and youth accommodation. Morning tea will be provided. REFUNDS: If the registered participant is unable to attend a minimum of 3 days’ notice is required to receive a full refund. If the registered participant provides less than 3 days’ notice a refund of 50% of course cost will be refunded. If the course is cancelled, a full refund will be paid in full. CATERING: Please advise us at time of booking of any specific dietary requirements. TRAINING REQUIREMENTS: Please advise us at time of booking if you have any specific training needs e.g. for visual, hearing or mobility impairments. DON'T HAVE A CREDIT CARD? Use the Promotional Code INVOICEME for Bank Transfer payment.           
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Fabulous Finances - Finance for Board Members @ Nowra

23/11/2017
Did you know that the not-for-profit sector has the highest rate of fraud of any industry? One of the most important elements of governance is to ensure a full understanding of their financial position, and effectively manage the risks related to finance. This session will provide board members with the skills to read financial reports, assist with budgeting, and ensure key risk and fraud prevention policies are in place. Bring along examples of of your organisation's financial reports. At the end of the training you will: • Develop skills in reading financial statements. • Understand key financial ratios. • Be able to develop budgets. • Understand and reduce financial risk and fraud. Your facilitator will be Sarah Wilson - Operations Manager at the Illawarra Forum Sarah has over 14 years working in the social enterprise and community services sectors both in the UK and Australia. This work has spanned vocational training, neighbourhood centres, employment services and business support services. Sarah has also served on a number of not for profit boards. Her expertise is, in particular working in and with small to medium NGO’s to become more effective and efficient in the work they do and with the communities they serve. Sarah holds a degree in Accounting and Management and is currently undertaking the Leadership Illawarra Program. Afternoon tea will be provided. CAN’T MAKE IT? If you are unable to attend your nominated course a substitute for your place is welcome to attend. The full training fee will be charged if you or someone in your place does not attend the session and we have not been given notice as specified below. REFUNDS: If the registered participant is unable to attend a minimum of 3 days’ notice is required to receive a full refund. If the registered participant provides less than 3 days’ notice a refund of 50% of course cost will be refunded. If the course is cancelled, a full refund will be paid in full. CATERING: Please advise us at time of booking of any specific dietary requirements. TRAINING REQUIREMENTS: Please advise us at time of booking if you have any specific training needs e.g. for visual, hearing or mobility impairments. DON'T HAVE A CREDIT CARD? Use the Promotional Code INVOICEME for Bank Transfer payment.           
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