Training & Events

 

Illawarra Forum runs a wide variety of training and events to support professional development needs of the community services industry. If you have a training requirement for you staff that you can’t see here, have a look at our tailored training page. We can tailor training session specifically for you.

Illawarra Forum members receive a discount of all training and events provided by Illawarra Forum.

Click here for the Training Calendar Publication.

 

Towards a Culture of Wellness and Reablement – the Illawarra/Shoalhaven way!

25/10/2017
Just what does "wellness and reablement” REALLY mean? How is it different to all the other buzz words of the moment?? What is expected of us as service providers in delivering wellness and reablement? How do I know if I’m already doing it? What do I need to do differently? What does Government expect? Let’s Do It Our Way – The Illawarra/Shoalhaven Way! Let’s talk about what we know we already do really well… Let’s talk about how we can lead the way…. Let’s get informed… Let’s get inspired! Join us along with your Commonwealth Department of Health State Office and your local Regional Assessment Services for this important workshop on 25th October 2017 Morning tea and lunch will be provided.  For printable information click here. CAN’T MAKE IT? If you are unable to attend your nominated course a substitute for your place is welcome to attend. The full training fee will be charged if you or someone in your place does not attend the session and we have not been given notice as specified below. REFUNDS: If the registered participant is unable to attend a minimum of 3 days’ notice is required to receive a full refund. If the registered participant provides less than 3 days’ notice a refund of 50% of course cost will be refunded. If the course is cancelled, a full refund will be paid in full. CATERING: Please advise us at time of booking of any specific dietary requirements. TRAINING REQUIREMENTS: Please advise us at time of booking if you have any specific training needs e.g. for visual, hearing or mobility impairments. DON'T HAVE A CREDIT CARD? Use the Promotional Code INVOICEME for Bank Transfer payment.           
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Customer Service in a Person Centred World

26/10/2017
In the new consumer driven markets of the human services industry, customer service skills are now an essential requirement for frontline staff, administration, reception and team leaders. At the end of the training you will: Know the importance of customer service Know who your customers are and how to communicate effectively with them Understand quality customer service Become proficient in the soft skills of customer service Adam Holstein from Macarthur Disability Service will be your facillitator. Adam has worked for more than 16 years in the community sector. In that time he has held a number of roles including Youth Worker at a drop-in service, Case Manager for ADHC, Job Support Officer, Employer Engagement Officer as well as Senior Support Worker and Team Leader in Day programs. His qualifications   include a Bachelor of Social Science (Youth Work), Diploma of Disability, Cert IV Training & Assessment and Cert IV Frontline Management. Morning tea, lunch and afternoon tea will be provided. Please click here for a printable version. CAN’T MAKE IT? If you are unable to attend your nominated course a substitute for your place is welcome to attend. The full training fee will be charged if you or someone in your place does not attend the session and we have not been given notice as specified below. REFUNDS: If the registered participant is unable to attend a minimum of 3 days’ notice is required to receive a full refund. If the registered participant provides less than 3 days’ notice a refund of 50% of course cost will be refunded. If the course is cancelled, a full refund will be paid in full. CATERING: Please advise us at time of booking of any specific dietary requirements. TRAINING REQUIREMENTS: Please advise us at time of booking if you have any specific training needs e.g. for visual, hearing or mobility impairments. DON'T HAVE A CREDIT CARD? Use the Promotional Code INVOICEME for Bank Transfer payment.           
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Redesign of Dementia Consumer Supports - Consultation Session Illawarra Forum

30/10/2017
In January 2016, the Australian Government announced it would work with stakeholders to develop an improved range of consumer supports for people living with dementia, their families and carers. Following discussions and feedback from the 2016 Ministerial Dementia Forum, the Department of Health has developed a proposed suite of redesigned dementia consumer supports. A consultation paper has been developed to explore and seek stakeholder feedback on the proposed suite of supports: https://consultations.health.gov.au/ageing-and-aged-care/redesign-of-dementia-consumer-supports/ The Illawarra Forum invites you to participate in one of the two sessions we will be hosting to get feedback on this consultation paper from aged and dementia services staff and carers in the Illawarra/ Shoalhaven and Southern Highlands regions. Afternoon tea will be provided. CAN’T MAKE IT? If you are unable to attend your nominated course a substitute for your place is welcome to attend. The full training fee will be charged if you or someone in your place does not attend the session and we have not been given notice as specified below. REFUNDS: If the registered participant is unable to attend a minimum of 3 days’ notice is required to receive a full refund. If the registered participant provides less than 3 days’ notice a refund of 50% of course cost will be refunded. If the course is cancelled, a full refund will be paid in full. CATERING: Please advise us at time of booking of any specific dietary requirements. TRAINING REQUIREMENTS: Please advise us at time of booking if you have any specific training needs e.g. for visual, hearing or mobility impairments. DON'T HAVE A CREDIT CARD? Use the Promotional Code INVOICEME for Bank Transfer payment.           
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Redesign of Dementia Consumer Supports - Consultation Session

31/10/2017
In January 2016, the Australian Government announced it would work with stakeholders to develop an improved range of consumer supports for people living with dementia, their families and carers. Following discussions and feedback from the 2016 Ministerial Dementia Forum, the Department of Health has developed a proposed suite of redesigned dementia consumer supports. A consultation paper has been developed to explore and seek stakeholder feedback on the proposed suite of supports: https://consultations.health.gov.au/ageing-and-aged-care/redesign-of-dementia-consumer-supports/ The Illawarra Forum invites you to participate in one of the two sessions we will be hosting to get feedback on this consultation paper from aged and dementia services staff and carers in the Illawarra/ Shoalhaven and Southern Highlands regions. Morning tea will be provided. CAN’T MAKE IT? If you are unable to attend your nominated course a substitute for your place is welcome to attend. The full training fee will be charged if you or someone in your place does not attend the session and we have not been given notice as specified below. REFUNDS: If the registered participant is unable to attend a minimum of 3 days’ notice is required to receive a full refund. If the registered participant provides less than 3 days’ notice a refund of 50% of course cost will be refunded. If the course is cancelled, a full refund will be paid in full. CATERING: Please advise us at time of booking of any specific dietary requirements. TRAINING REQUIREMENTS: Please advise us at time of booking if you have any specific training needs e.g. for visual, hearing or mobility impairments. DON'T HAVE A CREDIT CARD? Use the Promotional Code INVOICEME for Bank Transfer payment.           
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Marketing Savvy

01/11/2017
Marketing Savvy fast-tracks your marketing knowledge:         Developing and positioning your brand.         Understanding your audience, their perceptions of you, your product, your issues.         The Conversion Formula – creating buyers from browsers.         Digital marketing – websites, social media, email marketing.         Selecting the right marketing options.         Low-tech and low-cost marketing options including media and public speaking.         The marketing funnel.         Creating a great user experience – the ultimate marketing tactic. We'll review your marketing and take your questions. Spread the word - the more the merrier. If you want to prosper in the era of choice and competition your marketing will be vital.  Brett de Hoedt is a marketing consultant who understands nonprofits. His business Hootville Communications has worked with 800+ nonprofits during the last 18 years including aged care providers, nursing homes, disability services and community health services. He has worked with both ACSA and LASA. He's a low-jargon, high-energy presenter who will help you clarify your offer, your audiences and your best communications options. Morning tea and lunch will be provided. CAN’T MAKE IT? If you are unable to attend your nominated course a substitute for your place is welcome to attend. The full training fee will be charged if you or someone in your place does not attend the session and we have not been given notice as specified below. REFUNDS: If the registered participant is unable to attend a minimum of 3 days’ notice is required to receive a full refund. If the registered participant provides less than 3 days’ notice a refund of 50% of course cost will be refunded. If the course is cancelled, a full refund will be paid in full. CATERING: Please advise us at time of booking of any specific dietary requirements. TRAINING REQUIREMENTS: Please advise us at time of booking if you have any specific training needs e.g. for visual, hearing or mobility impairments. DON'T HAVE A CREDIT CARD? Use the Promotional Code INVOICEME for Bank Transfer payment.           
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