The Illawarra Forum promotes publications and resources that are produced in the Illawarra and Shoalhaven.

Design Client Tools Project

The Illawarra Forum is working on a resource to assist organisations to design their own client tools. In a busy organisation it can be difficult to find the time to update referral forms or exit surveys, and often they are designed or updated in isolation from other client tools such as assessment forms. This can lead to

  • clients providing the same information to different staff multiple times,
  • managers feeling like they do not have the data they need to assess the success of their programs and
  • staff feeling unclear about their role in the client journey through the organisation.

This resource will look at

  • the information and documents needed to design client tools
  • what client tools your organisations needs
  • how your client tools can be directed by your Client Practice Model (eg Trauma Informed Care, Strengths Based Practice, Enablement, Consumer Directed Care) instead of by the data required by funding bodies.

Please contact Sarah Gadd on ph 4256 4333 or email if

  • your organisation has innovative or good practice client tools that you may like to share or discuss
  • you think this project will be of use to your organisation
  • you would like to be involved in testing the draft resource or contributing to the content

Integrated Case Management

Integrated case management is a tool to support efforts to achieve better outcomes for
clients. This approach places clients at the centre of the plan and gives them an active
voice in shaping services that will support them in directing their own lives, now and in
the future.

This toolkit was created by The Illawarra Institute of TAFE, following a series of training
workshops on the Southern Suburbs Integrated Case Management Model conducted in
2011 by the Community Services Section of Shellharbour TAFE.

Download the Toolkit

Social Procurement

Click here to view resources on Social Procurement and Social Enterprises. The Illawarra Forum developed this resource page as part of the  ‘Roadmap for the Future of Community Services 2014-2020’.

NDIS: The Way Forward

On Wednesday 14th September The Illawarra Forum hosted an exciting one day event for service providers to meet, network and listen to some of Australia’s
industry leaders speak about:
• transitioning,
• lessons learnt from trial sites,
• What success looks like from Aboriginal and
CALD perspectives.
• The National Disability Insurance Agency

To download presentations please see below.

Download Roland Naufal’s Presentation Download June Reimer’s Presentation Download Joseph Connellan’s Presentation Download NDIA’s Presentation

Affordable Housing Presentation

On Thursday 2nd June 2016 the Illawarra Forum and the Property Council of Australia hosted a breakfast to discuss Affordable Housing in the Illawarra.

Participants heard from a discussion panel and joined in the conversation around the future opportunities for this area.

Please download the Affordable Housing presentation to see a summary of the affordable housing situation in the Illawarra, a definition of affordable housing, suggested strategies and innovative ideas for increasing affordable housing.

Download the Affordable Housing Presentation

A Good Day’s Work, Career Opportunities in the Community Services Industry

Aged, Community and Disability Services are the largest and fastest growing employers in Australia. Click here to access information on career opportunities in the Illawarra and Shoalhaven.

Roadmap for the Future of Community Services in the Illawarra and Shoalhaven 2014-2020

A shared vision and the action plan for the future of the community services industry in the Illawarra and Shoalhaven.

Click here to download the flyer Click here to download the full report

Illawarra Forum Fact Sheets (2016)

The Forum produces Fact Sheets on a range of topics relevant to the community services industry in the Illawarra and Shoalhaven. Click here to view Fact Sheets.

Partnerships and Collaborations Roadmap (2015)

Click here to view resources on collaborations and partnerships in the community services industry. The Illawarra Forum developed this  resource page as part of the  ‘Roadmap for the Future of Community Services 2014-2020’.

Enablement Resource Kits (2014)

The Illawarra Forum has developed an enablement resource kit with the support of local organisations and most importantly the clients of these services called collecting the reality. The enablement kit is designed to assist organisations to fully implement the enablement approach into every day service delivery, offering clients more holistic, person centred and goal focused supports that aim to regain or maintain health and skills as well as ways to work with clients to identify ways of maintaining or regaining health and skills. Enablement resources kits and training are available, click here for more information.

Governance Poster: What is my role in the organisation? (2015)

The Illawarra Forum designed a poster for community services that lists the roles of the board, management and staff/volunteers. It is useful to assist all parties to clearly see their role and how it fits into the bigger picture. This poster has been very popular.

Download Poster

Telephone Interpreting Service Information Flyers (2015)

A one page guide to using the telephone interpreting service has been translated into 9 languages by the Illawarra Forum Multicultural Access Program. Click here to download the guides for free.

Workforce Development Resources (2015)

The Aged and Community Care sector as we know it, is being transformed with the implementation of the Commonwealth Aged Care Reforms and the National Disability Insurance Scheme (NDIS).

Australia’s population is also rapidly ageing, with the number of people aged 85+ projected to more than quadruple by 2050. In the Illawarra, Shoalhaven Medical Local estimate that by 2021 there will be a 32% increase in the population 65+ and a 52% increase in the population 85+ (which is higher than the State and Australian averages). Click here to view resources on workforce development.

Energy + Illawarra (2016)

Energy+Illawarra is a community energy efficiency program.  It aims to support energy efficiency in the home, without sacrificing comfort or well-being. The Energy+Illawarra program features a range of activities that will help bust myths and misconceptions about energy use, and provide you with facts and various forms of support to use energy efficiently in the home. They also have a range of free educational videos on how to reduce your energy consumption and save money.

EScan 2015: Building a Health Future

Community Sector Employment Needs

The 2015 Environmental Scan (EScan) explores the changes affecting the community services and health workforce. Information in the EScan is drawn from a combination of stakeholder feedback as well as the latest industry relevant research and data.

The EScan provides insight into the changing policy and service context.  Community services and health providers are transitioning to new models of service delivery due to increased demand for services, reduced growth in funding and the implementation of new funding models. EScan 2015 explores how these changes in service demand and delivery are driving increased demand for certain roles and specific skills.

Click here to go to the the EScan 2015 Report webpage

Measuring Social Impact (2013)

A copy of  the presentation given by Professor Jenny Onyx at the 2013 Illawarra Forum AGM, and a copy of the Social Impact Factors with weighting.

Presentation – Measuring Social Impact Social Impact Factors