Workforce Development

The Aged and Community Care sector as we know it, is being transformed with the implementation of the Commonwealth Aged Care Reforms and the National Disability Insurance Scheme (NDIS).

Australia’s population is also rapidly ageing, with the number of people aged 85+ projected to more than quadruple by 2050. In the Illawarra, Shoalhaven Medical Local estimate that by 2021 there will be a 32% increase in the population 65+ and a 52% increase in the population 85+ (which is higher than the State and Australian averages).

Workforce Development and Planning

Workforce Development is the planned development of staff in a business to improve its ability to meet changes in market conditions.

Workforce Planning is the process of forecasting your staffing needs and working out the range of ways you can create and maintain your organisations workforce in line with its goals.

Why is it important?

One of the key barriers to existing service delivery in the Illawarra is the ability to recruit, train, and retain a skilled and committed workforce.

These barriers along with the Aged Care and Disability reforms, our ageing population and existing ageing workforce is why Workforce Development and Planning in the Illawarra is vital.

Ultimately there are 3 main challenges in Workforce development and planning; these are:

getting the right people

growing the right people

keeping the right people

The most important thing that you need to know when it comes to workforce planning and development is – not to overcomplicate it!  The objective is to get a better understanding of:

  1. your organisations current capability and capacity
  2. to identify what is required of your organisation into the future
  3. to calculate what the gaps are
  4. and then develop strategies and solutions.

Workforce development and planning will help your organisation to achieve its strategic objectives and goals. In order for you to do the best that you can with the resources that you have, you must ensure that your workforce has the knowledge, skills and abilities necessary to meet the challenges put before them.


There are a number of great existing resources out there for services to use and adapt to meet their own organisational needs.

Aged Care Illawarra Workforce Action Group (ACIWAG)

The Aged Care Illawarra Workforce Action Group (ACIWAG) was formed to help build a stronger and more vibrant Aged Care community by addressing the availability of sufficient, suitably qualified and motivated workers.

The ACIWAG was formed from representatives of Aged & Community Services NSW & ACT (ACS), TAFE Illawarra, State Training Services, NSW Department of Premier and Cabinet, Illawarra RDA & the Illawarra Forum.


Workforce Planning Toolkit – Community Services and Health Industry Skills Council


Download the interactive Toolkit
This is an interactive document that links to PDF versions of the tools

Download the Tools 
This is a compressed zip file that contains 23 tools in Word, Excel and PDF format


Workforce Resources – carecareers


Recruitment & Retention resources and case studies

It’s always helpful to look at cases where the recruitment process or retention strategy has worked exceptionally well.  Carecareers provide some examples and case studies in this section which may prove useful, or inspire you to think differently.

Current topics:

  • Attracting Gen Y: New generations at work
  • Student traineeships
  • Employer of Choice
  • Staff retention
  • Mentoring programs
  • Organisational growth
  • Employer Branding
  • Write adverts that attract talent

Disability Employers Resources – Here you can access a range of resources to support your organisation in preparing your workforce for the future.

Workforce Capability Framework Resources – the Workforce Capability Framework can assist your organisation to attract, retain and engage a skilled, capable and motivated workforce to meet the future needs of people with disability through designing/redesigning jobs, aligning employee performance with organisational strategy, identifying workforce development priorities and more.


Workforce Productivity for Aged Care Service Providers – ACCI and Australian Business Consulting & Solutions


Additional Resources:
Some tools and resources also provided that may be useful in assisting to implement the strategies from the webinar.  To access them, simply click on the title that is of interest.


Environmental Scan 2015 – Community Services and Health Industry Skills Council (CS&HISC)


Download EScan 2015 and supporting documents:

  • Escan 2015: Building a Healthy Future (main report)  The EScan provides insight into the changing policy and service context.  Community services and health providers are transitioning to new models of service delivery due to increased demand for services, reduced growth in funding and the implementation of new funding models. EScan 2015 explores how these changes in service demand and delivery are driving increased demand for certain roles and specific skills.
  • EScan 2015 Summary If you’ve only got five minutes and need a quick overview of the EScan 2015 key insights, download the Summary
  • EScan 2015 Appendices  The data used to support the insights in EScan 2015 is included in theAppendices as a separate document.  Additional training, workforce and industry data is also included to support employers, RTOs and key industry stakeholders understand and respond to current and future training and workforce development needs.
  • EScan 2015 Data Insight Tool  The EScan 2015: Data Insight Toolprovides all the data used in the EScan in a single Excel document. The Data Insight Tool enables you to perform your own analysis and create additional tables and graphs using the training, workforce and industry data referenced in EScan 2015.


Aged Care Leadership Development Centre – Aged & Community Services Australia (ACSA), and Leading Age Services Australia (LASA) and the Community Services and Health Industry Skills Council (CS&HISC)

Once you have registered on the website, you have free access to all leadership development resources and are able to connect with Aged Care leaders nationally.



People & Capability – Industry Development Fund


The Industry Development Fund website provides information on the wide range of resources, training and tools available to non-government organisations that provide disability services funded by Ageing, Disability and Home Care (ADHC).

It contains information on:

  • A workforce with the appropriate skills and attributes, including frontline staff critical to customer service and management.
  • A culture that embeds person-centred approaches into organisational culture and all aspects of service delivery.
  • Change management capacity.
  • Strategies around attracting, recruiting and retaining suitable staff.