Feedback and Complaints

The Illawarra Forum welcomes feedback about our services. If you have found our service helpful or have any ideas on how something can be done better, please let us know.

Complaints

We also want to know if you are not happy or have concerns about our services.

The Forum will deal with complaints:

  • Seriously
  • Quickly
  • Confidentially; and
  • Without stopping your right to use Illawarra Forum services

If you have a complaint about the Illawarra Forum

First it is best to talk to the person concerned.

If you do not feel comfortable about this, you can speak or write to their supervisor.

If the complaint is about a staff member, please speak to or write to the Manager.

If the complaint is about the Manager, or a member of the committee please speak to or write to the Chairperson of the Illawarra Forum committee.

What happens then

Your complaint will be recorded so that the problem can be dealt with sensitively and quickly.

You will receive a letter within 14 days of making your complaint. This letter should:

  • restate your comments to ensure the Forum understands your complaint.
  • give the name of the person who is managing your complaint and how they may be contacted.
  • state the time and the steps the worker will take to deal with your concerns.

What happens after I get the letter?

Once you have received your letter the Illawarra Forum worker handling your complaint will contact you to talk about what you want to do and the next steps.

If we have not been able to resolve the complaint within the 14 days we will ask you to formalise the complaint in a letter (if you have not already done so).

The Illawarra Forum aims to investigate and resolve all complaints within a further 28 days of receipt of the written complaint. If this not possible we will write to you and explain why.

Can I have someone to help me?

Yes you have a friend or person you trust to help you in any of your dealings with the Illawarra Forum. This person can help you put your comments in writing, and be with you when you put forward your comments or attend any meetings. The Illawarra Forum will assist you if you need an interpreter. There will be no cost to you for this service.

Contact us

Illawarra Forum Inc
PO Box 158, Oak Flats, NSW, 2529
Telephone 02 4256 4333
Fax 02 4256 4377
Email info@illawarraforum.org.au

or use the feedback form below.

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